Privacy Policy

2.1 Your account

Your email address, name, username, and anything you add to your profile, such as a bio, photo, city and state. Your password and authenticator app setup are held by Amazon Cognito, our sign-in provider, and we never see your password. We also keep your notification settings and whether your profile is public.

2.2 Event entries

For each person entered into an event: first and last name, email address, mobile number, date of birth, gender, emergency contact name and phone number, any medical conditions or allergies you tell us about, an estimated finish time if asked, the ticket and category chosen, and whether the organiser’s waiver was accepted. Afterwards we hold the bib number, start wave, check-in time and results the organiser records. If you are signed in, we can save your own details so your next entry is filled in for you.

2.3 Health information

Medical conditions and allergies are health information, a kind of sensitive information. We collect them only when you choose to provide them at entry, and only so the organiser can keep you safe at the event. By providing them, you consent to us collecting them and passing them to the organiser of that event.

2.4 Organisations

The organisation’s name, contact name, email address, phone number, ABN, description and images, and who its owners and managers are. To take paid entries we also collect the legal name and date of birth of the person responsible, which we need for identity checks and for tax reporting to the Australian Taxation Office under the Sharing Economy Reporting Regime. Each time an organisation publishes an event it confirms that it holds the public liability insurance and permits the event needs, but we do not collect insurance documents. We may check an ABN against the Australian Business Register.

2.5 Payments

Card details go directly to Stripe, and we never see or store them. We keep a record of each payment and refund: the amount, the booking fee, its status and Stripe’s reference for it.

2.6 How you use Startline

The events you save, the organisers you follow, the reviews you write or report, and the notifications we send you.

2.7 When you contact us

Your email address and message when you use the contact or feedback form, or join the waitlist.

2.8 Technical and security information

Your IP address and basic browser information, which we use to limit repeated requests and to record suspicious activity such as failed bot checks. Cloudflare Turnstile checks that forms are being filled in by a person. We use cookies to keep you signed in and remember your preferences; see the Cookie Policy. We do not use analytics or advertising trackers.

2.9 Information from other people

Someone else may enter you into an event, such as a friend, a team captain or a parent. Organisers add bib numbers, start waves and results. Stripe tells us whether an organiser’s payout account is set up. If someone gives us your details, we handle them under this policy.

2.10 Staying anonymous

You can browse events without an account or telling us who you are. To enter an event or run one, we need the details above.

4.1 Organisers of the events you enter

When you enter an event, the organiser receives your entry details, including any medical and emergency contact information, so it can run the event and keep you safe. The organisation’s owners and managers can see them. Organisers must use this information only for their event (Terms of Service 5.7), and they are responsible for how they handle it once they have it.

4.2 Stripe

Stripe processes payments, refunds and payouts. When an organiser connects Stripe, Stripe establishes whether they are an individual or a company and collects the matching identity details, including the legal name and date of birth of the person responsible, directly from them. Organisers also give us the legal name, date of birth and ABN or ACN we need for tax reporting (2.4). Where the Stripe account is an individual account, we may pass the legal name and date of birth to Stripe so they do not have to enter them twice. Startline does not receive bank account details and keeps only a reference to the organiser’s Stripe account.

4.3 Service providers

These providers handle personal information for us so the platform can run:

4.4 The Australian Taxation Office

We report organisers’ details and the payments made to them to the ATO under the Sharing Economy Reporting Regime, where the law requires it.

4.5 Other people on Startline

Anyone can see your public profile, including your username, bio, photo, race history and results, unless you make it private. Reviews you write show your username. An organisation’s profile and events are public once published.

4.6 When the law requires it

We may share information with police, regulators or courts when the law requires or allows it, or to protect someone’s safety. If Startline is sold or merges with another business, personal information may pass to the new owner, who must handle it under this policy.

4.7 We do not sell it

We never sell personal information or share it with advertisers.